Terms & Conditions
Welcome to the website https://lepullstudio.com. If you continue to browse and use this website, as well as purchase a https://lepullstudio.com product, you are agreeing to comply with and be bound by the following Terms and Conditions of use.
Products purchased in https://lepullstudio.com are sold directly by LePull, (“LePull”), also “Us”, “We”. LePull is a French company whose registered address is 9b rue Sainte Perpetue, 30000 Nîmes, France.
You can contact LePull through our Customer Service by sending an e-mail to contact@lepullstudio.com anytime from Monday to Friday from 9a.m. to 6.30 p.m. GMT+1.
1. Our Sales Policy
1.1 LePull sells products through https://lepullstudio.com exclusively to consumers who are 18 years old or above and only for non-commercial and lawful purposes. If you are not using this site for your own personal use, we invite you to abstain from carrying out commercial transactions on this site.
1.2 LePull reserves the right not to process or accept an order carried out by those who do not comply with the above point.
1.3 All offers, orders, purchases and deliveries made through this website shall be subject to these Online Shopping Terms and Conditions.
2. Types of users and how to order
2.1 You will find information about the products and services offered and how to get them in our website. In order for us to be able to process your order, you will provide the information required and will be bound by the present Terms and Conditions, in whichever version is published at the time of access to the website. Your information will be incorporated into a database property of LePull and will be treated in accordance with our Privacy Policy. You will not receive news, promotional or special offers without your prior consent. Parts of the website are accessible to users who are not carrying out a purchase. These Terms and Conditions are also binding to those people who are not purchasing from our website.
2.2. Before going ahead with the purchase of the products and sending us the order form, you will be required to read and accept the present Terms and Conditions. We recommend that you keep a copy of the Terms and Conditions for future reference.
2.3. To order one or more products in https://lepullstudio.com, you must follow the steps of the ordering process, fill in the required information, confirm the purchase of the products in the shopping cart and carry out the payment for the order. Once the purchase of the products in the cart is confirmed, you will be given all the information pertaining to the order in process (including delivery costs to the relevant address) and all corresponding contractual information.
2.4 If you purchase products on our website you agree to pay at the time of purchase. The order will not be processed until LePull receives confirmation of payment.
2.5 When you place an order with https://lepullstudio.com, we will send you an email confirming receipt of your order and containing the details of your order, such as the price, delivery costs, form of payment, delivery address, and any other details regarding your order.
2.6 LePull reserves the right not to process orders made by those who do not have sufficient guarantee of solvency, orders which are incomplete or incorrect, orders that are not confirmed within 48 hours or where the selected products are not available. LePull will send an email to the user stating that the order has not been processed correctly and specifying the reasons for this. LePull will reimburse the money paid for the products that are not available.
3. Products and Prices
3.1 Only products from shops owned by LePull are sold in https://lepullstudio.com.
3.2 LePull reserves the right to decide which products to sell through https://lepullstudio.com. LePull may remove or add products from the online shop at any time.
3.3 The product’s characteristics are shown on the website according to the information given to us by the supplier. Despite the care with which we faithfully reproduce the images and colors of the products, they may differ slightly from reality due to particular internet browsers or computer monitors.
3.4 Several of the products offered in https://lepullstudio.com are exposed in any of the physical stores, being able to show minimal imperfections.
3.5 Prices are shown in euros (€).
3.6 Product prices are subject to change. The prices applied by LePull to each order will be those current at the time of confirmation of purchase, independent to the day in which the delivery is carried out. You are responsible for checking the price of the product before confirming the order.
3.7 https://lepullstudio.com ships worldwide with UPS, DHL or alternative companies. https://lepullstudio.com does not deliver to P.O. Boxes. As per International Laws regulating Commerce and Trade of imports and exports all https://lepullstudio.com orders are shipped out of Nîmes – France with an official pro-forma invoice declaring the exact total of merchandise purchased in euros (€). It is illegal to declare lower values or the items as gifts as per international import regulations.
3.8 Shipping rates may vary, depending on the promotions https://lepullstudio.com want to apply at one time or another; or changes in the rates given by the transport companies.
4. Methods of payment
4.1 If you purchase products on the website, you agree to pay at the moment of confirmation of purchase.
4.2 Payment of the product and delivery costs can be done by credit card (VISA, MASTERCARD, VISA ELECTRON and others). LePull agrees to use the most effective and safe methods available to transfer the data and payment of each transaction. All credit card transactions on this site will be processed using a secure online payment gateway that encrypts your details in a secure server.
4.3 All credit card information will be transferred through a secure protocol to banks in charge of supplying the respective remote payment services. There can be no third party access. This information will never be used by LePull other than to complete the sales process initialized by you, reimburse returns and inform the police in case of fraud or possible fraud in https://lepullstudio.com.
4.4 Payment will be debited and cleared from your account upon confirmation of your order.
4.5 LePull will send you an email confirming your purchase within 48 hours of receiving confirmation of payment, with your order number. This confirmation will not be valid as invoice but only as proof of purchase.
4.6 The invoice corresponding to your purchase will be available in https://lepullstudio.com, in the section “My Account: Orders”.
4.7 Credit card fraud is a crime and LePull will prosecute anyone who carries out a false credit card transaction in our shop.
5. Shipping and Delivery
5.1 LePull agrees to deliver the products in perfect condition. LePull does not allow address modification when package has already left the facilities. To optimize the delivery service, we recommend that you give us an address where the goods can be delivered to during working hours.
5.2 We will not be responsible for errors in delivery where the delivery address is wrong, has been omitted or customer changes during its transit.
5.3 The maximum delivery time is thirty (30) days, as established by law. However, the usual delivery time for standard shipping is 1-2 working days in France, 5 days in Europe and 2-5 working days for the rest of the world counting from the day user receives the dispatch notification.
These times are average and therefore only an estimate. Delivery times may vary due to logistics or force majeure. LePull will inform clients as soon as possible in case of delay.
The order will be considered as delivered when the delivery company hands you the order, in accordance with the delivery company´s own control system.
When there is a delay in delivery for which LePull is accountable, you can cancel your order according to the procedure described in the “Returns” section. In this case, you will not be accountable for the delivery and returns costs. It is not deemed a delay in delivery if the order arrived on time but was not delivered due to causes accountable to the user.
LePull is not responsible for possible delays that may be generated in the customs of each country.
5.4 LePull will send you an email when the order has been dispatched. The email will also feature the order number and the tracking number when delivery company has previously provided one.
5.5 The delivery company will leave a voucher showing how to proceed to arrange for a new delivery time if you are absent at the original time of delivery.
5.6 You should contact us if the order has not arrived within 7 working days from dispatch. If you do not contact us, the order will be returned to LePull’s warehouse 10 days from dispatch and you will be accountable for the delivery and return costs, as well as any possible administration costs that may arise. LePull is not responsible for any delays that may arise in customs of each country.
5.7 If delivery has not been carried out due to loss of the order, our delivery company will start an investigation. The delivery company´s response times are between one and three weeks on average. LePull will contact you to decide whether to cancel the order and pay back any costs incurred so far (such as the product and delivery costs), or whether to send out a new order at no extra cost.
5.8 You must check that the package is in good order at the time of delivery and before the representative of the delivery company, indicating any anomalies in the delivery note. If the order has suffered any blows, breakages or imperfections during transit, you must contact LePull via email within 48 hours to begin the returns process. Before shipping, each and every item is subject to an exhaustive quality control, where our logistics team carefully checks the product and take pictures of it, making sure that complies the standards to be handed to our customers. This information must be kept in mind when users inform about a damaged or defected item delivered.
5.9 All fragrances are liquid and therefore considered “Dangerous Mercahndise” by the courier companies. For this, they cannot be sent by air and will be delivered only to the countries within the European Union.
6. Returns and exchanges
6.1 In accordance with European laws, no returns nor exchanges will be accepted for any product sold on https://lepullstudio.com either it is a physical or a digital product
6.2 Physical product due to the unique attribute it is a handmade production, no returns will be authorized once the order is received in accordance with France and European laws.
6.3 Digital product due to the unique attribute it is a downloadable asset, which implies that consumers revoke their rights to claim for a return or exchange in accordance with France and Europeans laws.
7. Customer Service
7.1 For any clarification, incident or complaint, you can contact the Customer Service by email to contact@lepullstudio.com anytime.
8. Intellectual property and industrial rights
8.1 All elements and content of https://lepullstudio.com and each one of the products, such as images, photographs, text, music, sounds, videos, documents, logos and any other material in any format published in https://lepullstudio.com (including menus, web pages, outlines, colors, graphs, tools, characters, the design of the website, diagrams, structure, the selection, order and presentation of content, methods, processes, functions and programming that are a part of https://lepullstudio.com) are protected by national intellectual property and other laws safeguarding the intellectual and industrial rights of LePull and https://lepullstudio.com. The website is considered a computer program and as such is also protected by intellectual property and industrial rights legislation.
Your use of the site and its contents grants no rights to you in relation to any copyright, designs, trademarks and any other intellectual property and material rights relating to the content.
8.2 You cannot reproduce, transform, change, disassemble, carry out inverse engineering, distribute, rent, loan, facilitate, allow public access through any media, or carry out any other action forbidden by law regarding intellectual property and industrial rights, on any of the elements referred to in the above paragraph without the consent of LePull. You must use the materials, elements, content, and information to which you have access through https://lepullstudio.com, only for your own needs, and you agree not to commercially exploit the above elements either directly or indirectly.
9. Note on content
9.1 LePull has taken all possible measures to ensure that https://lepullstudio.com does not publish content depicting scenes of physical or psychological violence, or any scenes which may be considered harmful to civic principles, human rights or human dignity in any of its forms or expressions.
9.2 LePull has taken every precaution to ensure that content in https://lepullstudio.com is correct and up-to-date relative to its publication on the website (and if possible thereafter).
9.3 Though LePull tries to guarantee continual access to the website, the dynamic character of the internet and its content, may not allow https://lepullstudio.com to operate without interruptions whilst updating the website. LePull cannot guarantee that the website will operate continuously and without interruptions, defects or errors, due to your internet connection.
9.4 LePull has adopted the adequate technical and organizational measures to safeguard the security of its services in https://lepullstudio.com and the integrity of data relative to electronic communication and traffic, protecting them against non-authorized use or knowledge. We have also adopted measures to avoid the risk of dispersion, destruction or loss of information or data, reserved or unreserved, pertaining to the user and those present in https://lepullstudio.com, to prevent non authorized access or that which is does not conform to the current law and legislation to the abovementioned information.
9.5 You are solely responsible for your own conduct on access to the site as well as during access. Therefore you are solely responsible before LePull and third parties of:
Any consequences derived from illicit use of content within the net, developed or not by LePull, officially published or not under our name;
As well as the consequences derived from any use contrary to the present document and harmful to third party interests or rights, or which in any way could harm, render useless or deteriorate the website or its services or prevent other users from enjoying it normally.
9.6 LePull reserves the right to update content at any time and to eliminate, limit or prevent access to it, temporarily or definitively, as well as deny access to the webpage to those who misuse content and/or do not comply with the conditions outlined herein.
9.7 LePull not guarantee:
Uninterrupted access to the website or linked websites or that they are free of error.
That the content or software accessed by you through the website or linked websites does not have any errors, viruses or other elements in content that could alter your computer systems, electronic documents or files, or cause any other damage.
The exploitation of information or content of the website or linked websites for your own personal use.
10. Links with other websites
10.1 https://lepullstudio.com may contain hyperlinks (known as “links”) with other websites that are not related in any way https://lepullstudio.com or LePull.
10.2 The object of the links is to help you during searches and browsing and to enable hypertext connections to other websites. The activation of the links does not imply any recommendation or suggestion by LePull regarding these websites or any guarantee regarding their content, services or goods supplied and sold to the users of the Internet.
10.3 LePull does not control these websites or their content, nor do they monitor them in any way. We cannot be considered responsible for the content of these websites nor for the rules adopted with regards to the privacy of the user or how they treat personal information whilst browsing.
10.4 LePull does not control these websites or their content, nor do they monitor them in any way. We cannot be considered responsible for the content of these websites nor for the rules adopted with regards to the privacy of the user or how they treat personal information whilst browsing.
11. Privacy
11.1 We urge you to read our Privacy Policy carefully if browsing https://lepullstudio.com even if you are not going to make a purchase.
12. Updating and changing the Terms and Conditions
12.1 LePull reserves the right to change the present Terms and Conditions at any time and without notifying you. You are solely responsible for reading them as a prerequisite to purchasing any product from https://lepullstudio.com. The Terms and Conditions published at the time of purchase will be the ones considered valid and applicable.
12.2 If any clause within the present Terms and Conditions is declared null and void, the rest of the clauses will remain valid and will be interpreted considering each party and the purpose of the present Conditions. LePull does not have to exercise any of the rights and faculties conferred in this document, which does not, in any case, imply the rejection of these unless it is expressly stated by LePull., or through the legal application corresponding to each case.
13. Applicable legislation and conflict resolution
13.1 The present Terms and Conditions are ruled by French legislation.
13.2 To resolve any controversy or conflict derived from the present Terms and Conditions, LePull will submit to the criteria established by law applicable to consumers and users.
